1. Introduction:
Welcome to Siufi Store, your trusted destination for high-quality essential oils. This policy outlines our shipping and return procedures, in accordance with the e-commerce regulations of the Kingdom of Saudi Arabia.
2. Shipping Procedures:
Processing Time: Once your order is confirmed, it will be processed within 1–3 business days.
Shipping Partners: We collaborate with top shipping companies to ensure timely delivery.
Delivery Time:
Domestic orders within Saudi Arabia typically arrive within 3–7 business days.
International orders may take 10–15 business days.
Shipping Fees:
Domestic shipping within Saudi Arabia is SAR 30 for orders under SAR 700.
Orders over SAR 700 qualify for free shipping.
International shipping fees vary depending on the destination and package weight.
Order Tracking: Once shipped, a tracking number will be provided via email or SMS so customers can monitor delivery status.
Address Changes: Address modifications after order confirmation may result in delays. Accurate and complete information must be provided during checkout.
3. Return Procedures:
Return Eligibility: Products may be returned within 14 days from the date of receipt. Items must be unopened, in original packaging, and accompanied by the purchase receipt.
Damaged or Defective Goods: If you receive a damaged or defective item, please notify us within 48 hours. We will arrange a replacement or refund.
Initiating a Return: To start a return, please contact our customer support at [email/phone] with your order details and reason for return.
Return Shipping Fees: The customer is responsible for return shipping costs unless the item is damaged, defective, or the wrong product was sent.
Refund Processing: Once returned items are received and pass quality inspection, a refund will be processed using the original payment method. It may take up to 10 business days to reflect in your account.
4. Exchanges:
Exchange Procedure: Items may be exchanged for others of equal or lesser value. If the new item is more expensive, the difference must be paid.
Exchange Period: Exchanges must be initiated within 14 days of receiving the product, similar to the return policy.
5. Non-Returnable Items:
For hygiene and safety reasons, opened or used essential oil bottles cannot be returned. Any item returned after the 14-day window, or items marked as non-returnable during promotions, will not be eligible for a refund.
6. Order Cancellations:
Orders may be canceled if processed within 12 hours of placement. After this period, we may not be able to stop the shipping process.
7. Customs and Taxes (For International Customers):
International orders may be subject to customs duties and import taxes depending on the receiving country’s laws. Siufi Store is not responsible for these additional fees, and they must be covered by the customer.
8. Compliance with Saudi Regulations:
All shipping and return operations strictly adhere to the applicable e-commerce laws in Saudi Arabia, including transparency about shipping fees and return terms.
9. Customer Support:
Our team is committed to ensuring a smooth shopping experience. For questions or concerns about your order, shipping, or returns, please reach out to our support team.
10. Policy Updates:
Siufi Store reserves the right to update this shipping and return policy periodically. Changes will be communicated on this page. Customers are encouraged to review it regularly for the latest updates.
By purchasing from Siufi Store, you acknowledge and agree to the terms outlined in this Shipping and Return Policy. If you have any questions, our team is here to help.
Please don’t hesitate to contact us at [email protected], and we’ll do our best to assist you ly—whether you need help processing a return, checking refund status, or simply have a question about our return policy.
Our friendly and professional customer service team is committed to providing you with the highest level of care and support. We look forward to connecting with you soon.
Thank you for choosing our company, and we hope to make your experience as smooth and comfortable as possible.
We appreciate your trust and look forward to serving you with the finest essential oils.